Refund policy

Return & Refund Policy

Thank you for shopping with us. As our products are handmade, we maintain a careful balance between quality assurance and fair usage of our return policy.

🔁 Returns & Exchanges

We accept returns or exchanges only in the following cases:

  • You received a damaged product

  • You received a wrong item

📌 Conditions:

  • Request must be raised within 48 hours of delivery

  • Provide clear photos/videos of the issue

  • Product must be unused and in original packaging

After verification, we will offer:

  • Free replacement, or

  • Store credit (if replacement is not available)

❌ No Returns / Refunds For

We do not accept returns or refunds for:

  • Change of mind

  • Minor color or design variations (due to handmade nature)

  • Delay in delivery caused by courier

  • Refusal to accept COD orders

💰 Refund Policy

  • We generally do not provide cash refunds

  • If approved, refunds will be issued as store credit or replacement

  • In rare approved refund cases, amount will be processed within 5–7 business days

🚚 Cash on Delivery (COD) Policy

  • COD orders may require confirmation via WhatsApp/SMS

  • Orders not confirmed may be cancelled

  • Refusal to accept COD orders may lead to restriction on future orders

📦 Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not possible

📌 Important Notes

  • Each product is handcrafted, so slight variations are natural

  • Please read product descriptions carefully before ordering

📞 Need Help?

Contact us at:
WhatsApp Number: +918498822246

We’re here to help and ensure a smooth experience.